When ever it comes to working in BPO I always thought it's working in call center but I really wanted to know the difference because if they are same then why called differently. While exploring BPO I came across KPO and all this lead me to learn about the differences and what for these are?
BPO stands for Business Process Outsourcing. It is responsible for performing a process or a part of a process of another business organisation and outsourcing is done to save on costs or gain in productivity whereas KPO stands for Knowledge Process Outsourcing it is more based on knowledge then just business while on the other hand call center performs that part of a client's business which involves handling telephone calls.
A call center can be considered a BPO organisation but BPO or KPO are not considered as call center as there are BPO organisations, which handle their business through websites, and do not process any telephone calls on behalf of their clients.
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